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Policies

Autumn Ridge Vacation Rentals PoliciesView and Download Autumn Ridge Rental Agreement

At Autumn Ridge, we make renting a Great Smoky Mountain log cabin easy!  We don’t have pages of restrictions and lots of extra charges to worry about, and a single night’s deposit holds your reservation.  We want you to have a carefree, worry free getaway with us.

Rates:  Our rates are subject to state, city and county taxes.  Rates are subject to change without advance notice.

Payments:  We accept Cash, MasterCard, Visa, Discover, Personal Checks and Travelers Checks.  A 50% deposit is required at the time of making your reservation unless it falls within 14 days of arrival.  The balance of your rental is due 2 weeks prior to arrival.

Check In:  Check in time is after 3 p.m.  Early arrivals are accommodated when possible with advance request.

Check Out:  Check out time is no later than 11 a.m. so that we have ample time to prepare our cabins for arriving guests.  Late check out times are accommodated when possible with advance request.

Cancellations:  We understand that vacation plans can change and we will accept a written notice of cancellation.  Cancellations received in writing 60 days or more in advance of your arrival will receive a 90% refund of deposit.  Unfortunately, cancellations received with less than 60 days advance notice will not receive a refund, but your reservation may be rescheduled.

Pets:  For the comfort of all our guests, we are unable to allow pets.

No Smoking Policy:  Smoking is prohibited in all cabins.  Smoking outdoors only.

Unforeseen Circumstances:  Refunds will not be issued due to weather or last minute changes in vacation plans.  In the event of cabin equipment failure or malfunction, we will do everything humanly possible to make maintenance repairs in a timely manner but are unable to refund rental fees in the event of your early checkout.

In addition to these written policies, we simply ask that you are respectful to the cleanliness and care of our cabins while on your vacation.  If you find anything awry, please call us immediately so that we have the opportunity to make your stay the best it can be.  View our Download our rental agreement.

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